This web site ("Website") is hosted by Green Shield Canada on behalf of Wawanesa. All information contained in this document explains how Green Shield Canada protects your security and identifies things you can do to help ensure security of your information.

The rapid expansion of electronic communication has revolutionized the way we work and provide services to you. At Green Shield Canada, information security is fundamental to the way we do business and is the responsibility of every employee. It is specified in our employment agreements and regularly confirmed in writing.

Green Shield Canada follows rigorous security procedures and uses state of the art technologies to protect your information and transactions against unauthorized access, disclosure, alteration and misuse.

We design Information Security at Green Shield Canada to protect the information, the information systems and communications that deliver the information from harm resulting from failures of confidentiality, integrity, and availability. The following are key principles considered in our security processes:

  • Accountability: Everyone who accesses Green Shield information systems is responsible for protecting them, and will be held accountable for the use of these systems
  • Awareness: Everyone who accesses Green Shield information system must be aware of risks and security initiatives.
  • Multidisciplinary: Security must be addressed taking into consideration both technological and non-technological issues.
  • Integration: Security must be coordinated and integrated.
  • Reassessment: Security must be reassessed periodically.
  • Timeliness: Security procedures must provide for monitoring and timely response.
  • Societal Factors: Ethics must be promoted by respecting the rights and interests of others.
While we do our utmost to ensure security and confidentiality, there are steps you can take as well to enhance your security when using the Internet and when conducting business online.

Security in the Green Shield Canada Network

Many Internet sites are secured through encryption. Encryption encodes the information that flows between your computer and our computer systems protecting it from unauthorized interception, viewing and alteration. You can recognize when you are using a secure website using Internet Explorer as a picture of a lock will appear at the bottom of the browser page.

The transmission of Green Shield Canada web pages on our Internet site that maintain and display your personal information is secured through encryption. In addition, personal information forwarded to us through these web pages is also secure.

Logon IDs and Passwords
Logon IDs and passwords are used by computer systems and websites to verify your identity. A logon ID and password allow you to access services and information specific for your private use. Anyone who can access your logon ID and password can also access your information.

Your logon ID and password will not be saved and must be re-entered each time you log-on to a secured online service page.

Tips for Creating Unique Passwords

  • Never share your passwords with others, including family members.
  • Always use passwords that are difficult for others to guess. For example, don't use passwords like your name, the names of family members, your address, or any other information that might be found in your purse or wallet if lost or stolen.
  • Avoid use of short passwords as these are easier for others to guess. The longer the password, the more difficult you make it for others. Many providers of Internet based services establish standards that define and enforce a minimum length for passwords. Green Shield Canada has standards for minimum length of passwords. Our ID and password standards are available through our online help functions on our website.
  • Avoid using the same password for multiple applications or Internet services wherever possible. This is particularly important for any Internet application where access to your private or financial information is enabled.
  • Change your passwords frequently.
Cookies are used by Green Shield Canada to maintain security during a session, ensuring that each session is unique and authorized between you and Green Shield Canada web based systems.

Green Shield Canada does NOT use cookies for the following purposes:

  • Cookies are not used to follow the surfing behavior of visitors once they leave Green Shield Canada websites. Additionally, tracking information that may be gathered during a visit to a Green Shield Canada website will not be used for promotional purposes.
  • For added security, cookies are not used to remember usernames and passwords. You will be required to provide this information each time you log-on to a secured online service page.
  • Green Shield Canada does not associate any of the information collected via cookies with your personal or financial information.
Use of Email
Green Shield Canada will never ask you to provide confidential information through regular email. If you receive an email that asks you to provide confidential information such as passwords or personal information, do not respond and contact us immediately. As a good rule, you should never respond to unsolicited email.

Email sent or received over the Internet may not be secure and we recommend that you use caution when forwarding email messages to us.

If you have any questions regarding the authenticity or security of an email you have received from Green Shield Canada, please do not hesitate to contact us at 1.800.265.5615.